Return & Refund Policy

Our Commitment to Your Satisfaction

At Alora Packaging, we are dedicated to providing you with premium, custom-made packaging solutions. Because every order is manufactured specifically to your brand's unique size, design, and stock guidelines, our policy for returns, reprints, and cancellations is structured to be transparent and fair for both parties.

All Sales Are Final

Due to the fully customized nature of our products, all sales are final. We do not offer cash refunds, credits, or exchanges for orders that have been successfully manufactured. If we verify that Alora Packaging made a confirmed mistake during production (contrary to your approved proof and spec sheet), we will immediately reprint the defective products for you.

Order Cancellations

If you need to cancel an order, please contact us immediately. Cancellations are subject to fees depending on how far the order has progressed through our system:

• Stage 1 (Prior to Design Rework): Canceled before our design team reviews or modifies your files. You will be charged a $15 flat fee plus 5% of the total payment amount to cover credit card processing, merchant fees, and initial administrative processing.
• Stage 2 (In Design Rework): Canceled during the design, proofing, or spec-sheet preparation stage. A minimum of 20% of the total order amount will be deducted to offset design labor and file setup costs.
• Stage 3 (Sent to Press): Cancellation is not guaranteed at this point. If we are able to halt printing before completion, a minimum of 50% of the total order amount will be deducted to cover plates, paper setup, and wasted materials.
• Stage 4 (Shipped): Once an order is collected by the shipping carrier, it cannot be canceledunder any circumstances.

Please note that design service fees are 100% non-refundable once design work has commenced.

Damaged, Defective, or Missing Items

Reprint Claims

If you receive an order containing defects, transit damage, or missing items, you must notify Alora Packaging in writing within 3 business days of delivery. We cannot honor claims or reprints after this 3-day window.

To process a reprint claim, we require the return of at least 99% of the original product run within 10 days of your delivery date. Return shipping for the claim is at the customer's expense. No returns are accepted without a prior written Return Material Authorization (RMA) from Alora Packaging.

Package Inspection

Customers are responsible for inspecting all boxes for visible damage or missing packages before signing for delivery. In case of missing packages or damage caused by carrier transit, please file a report with the delivery driver and contact Alora Packaging within 3 business days. We are not responsible for 3rd-party carrier omissions, loss, or damage unless filed promptly.

Non-Refundable Fees

Expedited printing fees, rush service charges, and express shipping costs are non-refundable under any circumstances, including orders that are returned or reprinted.

Artwork Approvals & Printing Liability

You are responsible for confirming all specifications (dimensions, materials, quantities) and proofreading artwork before approval. Alora Packaging is not liable for errors caused by customer-approved layouts, including:

• Spelling, grammatical, or punctuation errors.
• Incorrect placement, orientation, or font sizes.
• Inaccurate die cuts, slits, or incorrect folding lines.
• Wrong finished product sizes if approved on the spec sheet.

Digital screen proofs predict layout but do not guarantee exact color matching. We guarantee color reproduction within 90% of your approved proof. If absolute color accuracy is required, you must order a physical hardcopy proof before full production.

Contact Us

For questions or to submit a reprint claim, please contact our support team:

Email: [email protected]